Food is good but only gave 2 spring roll when menu is for 3
Received chicken chop suet NOT the shrimp chop suet that I ordered! Order was 30 minutes late and condiments requested were not in the bag
Ordered food and still didn't receive it two hours later. Called the restaurant and they said give them 15 minutes. 30 minutes later it still did not show. Wish I could just get my money back.
Thank you for delivering on Christmas. We weren’t feeling well and had to cancel our plans. Grateful for your great food, and fast delivery. Stay safe
Food was cold and the driver refused to bring the order to the door due to having her child in the car with her so I had to go to her personal vehicle. Food came after scheduled del time
The food was not greasy. It was very flavorful.
Food always good, but delivery driver horrible knocked on my door and opened it without my permission yelling inside, no t ok and then asked if he gets a tip. I always tip during my order, but I wish
Forgot the spare ribs
Everything was good except the boneless spare ribs. They were actually pretty burnt this time around. This isn’t a typical issue with the restaurant but was disappointing to say the least.
Thank you, you guys are my favorite in the area ❤️
Food was good but they definitely need to make the general tso chicken and Szechuan lo mein spicy. It had no kick at all and there was no sign of spiciness anywhere in the meal.
Kinda pricey but always great food
After 3 hours of not being delivered. we went to pick up our food only to discover it hadn’t even been started yet ..
Food hot, fresh and delicious!
Food arrived on time, fresh and hot but part of order was missing. I called restaurant and was given a credit on the item missing for next time I order.
Great food and great service.
About a 30 min wait. Acceptable.
You are on the top of our list!
Where my tip
They have great food and they have very nice staff I love ordering from them 💛
Very delicious as it’s been with every order so far
Every dish that we have had has been great. Very satisfied.
Keeps parking in my neighbors driveway
The beef was not very tasty.
I discovered this restaurant on this app by chance and I'm very thankful that I did! Jack Chen has amazing food, extremely tasty, and always perfectly fixed! The prices are extremely reasonable and their delivery service is quick and efficient!
Super busy Saturday during quarantine but still delicious!
You really could use an estimated time that the food will be ready.
Love Jack Chen so much
Very slow delivery. Waited almost an hour for it to arrive and starving.
Extra sauce Please !! And please bring Menus
Always fast service and ready in a timely manner especially on a busy night. Although my boneless spareribs were burnt.
Fresh and delicious.
The food is always good but the delivery took almost 40 minutes. I've had Jack Chen delivery here in under 30 minutes before. That is way too long.
So literally over the last 5 deliveries, I asked for cutlery, plates, napkins and hot mustard. Not one of those times did that come. Otherwise, the food is awesome
They forgot my white rice which kind of sucks because General Tso’s is not the same without rice. Kind of disappointing. The kids enjoyed their food though.
Always nice and hot!!!
I ordered extra duck sauce and soy sauce We got half a little container of duck sauce and 3 packs of soy sauce
Placed an order....it arrived in a timely manner .. but in the narrative I requested 4 large servings. They gave me smalls a bit upsetting.
The projected time was very accurate!
Quick delivery, very yummy food and great prices!! Love it!
Forgot my soda.
The food is great but the delivery driver that dropped off my food had a horrible attitude and was extremely rude the entire time. Kinda glad I only gave him a 1$ tip.
Must have been busy time - our delivery was a long wait !😌
Food wasn’t as it usually is , wasn’t too happy about that cause I’m a loyal customer to Jack Chen
Any questions please call us.
Jack Chen (East Longmeadow)
59 Maple Street, East Longmeadow, MA 01028
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